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CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.
For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.
My-CRM, designed for the small business that doesn’t want or need the complexity of the mainstream products. The software comprises simple contact management, Diary Management, Invoice and Quotation tracking as well as a job/project control module.
Its function:
record your customer, supplier and prospect details
keep on top of potential sales and send out professional looking quotations and Invoices by post, fax or email
regularly send mailings to your contacts.
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