FTrack CRM is our complete business solution for Small to Medium Enterprises. It includes a full Customer Relationship Management (CRM) and a complete Help Desk and Asset Management package. It is developed using Java Technology. FTrack is a Web application and a multi user system. It can be used for as many users as your LAN or internet connection can handle.

FTrack Incorporates standard Explorer-like interface for navigation between manufacturers vendors, products, and customers, orders, etc.... FTrack allows you to create sales opportunities, quotations, sales orders, invoices, purchase orders, and packing slips and ships with standard inventory. Track vendor orders and receipts, and monitor stock levels, manage change requests. FTrack gives you the ability to track your customer's payments and balances. Also can be integrated with MS Outlook to share your contacts, documents, mails.... FTrack databases are based on a Microsoft Access database and can be shared on a server. Also availiable for Oracle, MySQL, SQLServer and Sybase data base engines.

FTrack provides the following functionalities:

Customers are key to any organisation so at the heart of FTrack are your customers. Through FTrack explorer, the customer will enjoy more timely and better informed response, and not just from their usual account managers but from all of its points of interaction with your organisation. The customer will experience a level of service of equally high standard whether he chooses to communicate with you in person, by phone or via internet.
You, in turn, will be able to keep the customer better informed with relevant product information and company news as well as maximising the opportunities to develop your business relationship.

FTrack unites the diverse departments of your organisation so that they will be fully informed and working together when dealing with customers and thereby increasing customer confidence. Key customer information is held centrally and made available to the individuals in your organisation as they need it. The powerful Profile Manager allows for a personalised user experience to each type of user of the system. By using FTrack you are making it easy for your customers to do business with you.

FTrack also manage, forecast, and report sales throughout all phases of the sale lifecycle. Significantly reduce the paperwork to give you more selling time and reduce the sales cycle. FTrack empowers your sales force with everything they need to close the sale ¨C automated quotations and proposals are generated in HTML are managed with a full integrated document management system.

With FTrack you get a 360¡ã view of the customer account so that you can be fully informed and up to date on all your organisations interactions with your customer. FTrack gives you an instant snapshot of your pipeline, target performance and product sales to give you and your sales team the information they need to sell more, sell smarter and sell faster.

Easily identify the most profitable customers and shorten the sales cycle and develop meaningful "one-to-one" marketing programs. FTrack dynamic customer segmentation facility enables you to create highly targeted marketing campaigns with automated generation of follow up activity.

Analyse the performance of your campaign all the way through the sales cycle to give you a measurable return on investment (ROI) that will help you focus your marketing resources on the most effective channels.